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STYLED BY MAISON MOYA

Real homes, real character

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Frequently Asked Questions

Everything you need to know about our products, shipping, and care.

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Frequently Asked Questions

Everything you need to know about our products, shipping, and care.

The Maison Moya Philosophy

At Maison Moya, we believe lighting is one of the most transformative, and most underestimated, decisions in your interior. We are a independent design studio dedicated to sculptural, design-led lighting: pieces that read as much like art as they do like fixtures, and that fill a room with warmth. Every product in our collection is chosen for its quality, its originality, and the atmosphere it creates.

Where is my order?

Once your order is placed, you'll receive a confirmation email within minutes. Your piece is carefully packed and shipped within 2-5 business days. You'll then receive a shipping confirmation with your tracking number so you can follow the package every step of the way.

For any question about your order, our team is available at contact@maison-moya.com, we always respond within 24 hours.

Shipping & returns

Free standard shipping on orders of $100 or more. Orders are typically delivered within 7-14 business days depending on your location. If you change your mind, you have 30 days from delivery to return your item for a full refund. Items must be returned in their original packaging. To start a return, email us at contact@maison-moya.com and we'll send you a prepaid return label.

Do you offer a warranty?

Yes. Every Maison Moya product is covered by a 24-month warranty against manufacturing defects. If anything goes wrong, contact us, we'll replace or refund, with no complicated process and no back-and-forth.

We stand behind every product we sell.

How do I install my pendant lamp?

Our pendant lamps are designed for standard ceiling installation and ship with all the hardware you need. We recommend hiring a qualified electrician if you're not comfortable with wiring.

Illustrated installation instructions are included in every box, and our team is on hand to answer any questions.

What type of bulb should I use?

Every product page lists the recommended bulb type and maximum wattage. Most of our fixtures are compatible with standard E26/E27 bulbs. We recommend warm-white LEDs (2700-3000 K) for the most atmospheric, enveloping light, they also use less energy and last far longer than traditional bulbs.

Are your plants realistic?

Our botanical collection features premium artificial plants made from UV-resistant materials with sculptural detailing. Indistinguishable from real plants at first glance, no watering, no maintenance, no seasonal variation. Perfect for spaces where real plants struggle to thrive.

Specially made

For every space